![]() ![]() I was wondering if they might have changed out the wipers and didn't tell me (because certainly they would have caught the issue during the inspection) so I went to the car and there was the rubber dangling from the drivers side wiper. around 50 minutes), ***** approached me in the waiting room and said the car checked out, no problems. After the service appointment (which I must say was done rather quickly I thought, i.e. ![]() I did not mention this to the ***************, ***** ******* when I checked-in knowing they would charge me much more then $10. I called **** when I was on the way and they quoted me $10 installed. Driving in I noticed the driver's-side wiper was split in two and obviously in need of replacement. I brought my daughter's 2014 Honda Civic in for an oil change, tire rotation and ********** on April 30. The banks will no longer be giving you money on my behalf, EVER! On ****** reviews, they use friends, family and employees to offset their negative reviews as soon as you leave a negative review and the owners responses are pretty typical in offering financial compensation to make the problems go away, instead of fixing what is likely an issue that he is the root cause of. I will be using *****************, I suggest you do, TOO!!! Brilliance is not BBB accredited for a reason. I called ***************** who told me that not only will they inspect my Tahoe at no charge, but will handle any UAC warranty claims that I purchased through Brilliance, as well. I'm afraid to bring the *** back for the radio that doesn't work because they will charge me for that, too. This is by far not my first negative experience with them, I purchased a Buick from them who's trans went out within a year and had to tack on what I owed for that car on top of another. Recently purchased 2 cars kia ***** and ***** Tahoe, on 11/22/21 on 12/16/21 and after bringing the Tahoe back 3 times for bad brake vacuum pump, unbalanced tires, and broken bumper cover, (do they even inspect these cars before selling them?!) they are trying to charge me for repair, and ****** told me I was lying about the bumper cover and that I must be the cause of the damage on after the purchase. Brilliance Honda's high turnover of employee's & the experiences their customers have with said staff is PERHAPS a direct reflection of how this company treats their employees. They all exude attitudes of people who hate their jobs and just trying to "fake it till they make it" All except for *** and **** who are obviously the only tenured service advisors there for a reason and know how to do their jobs. Now, I've bought cars from Brilliance for a decade now only because of their sales staff, their service staff on the other hand is consistently comprised of a bunch of cynical people who don't belong in customer service because they condescend to people, don't listen, and treat customers like they have no idea what they are talking about, ****** called me liar and continued to do so after I assured him that I wasn't and don't need to lie. Rob and the Sales staff do a wonderful job at putting you in the vehicle of your dreams, they listen, care, and help. ![]()
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